Last week I sent the application to the Court for the adoption order, and today they wrote back asking to see Libby's birth certificate - and guess what - it is still with the Child Benefit people! Aah! So I made my third phone call asking for it back, and had to make a complaint as they have ignored all my previous phone calls. And still I didn't get to speak to someone who can send back to us the birth certificate! Apparently they have 5 working days to respond to this complaint before I get to make another complaint...
Systems!
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